Shipping policy
Last updated: August 27, 2026
1. Shipping destination
We currently ship only to eligible addresses within the United States. We do not offer international shipping through this store.
2. Free shipping
Standard shipping is free on all eligible U.S. orders. There is no minimum purchase requirement. If an optional expedited service becomes available, its price and terms will be displayed during checkout before payment.
3. Order cutoff and processing
The business-day order cutoff is 2:00 PM Eastern Time (ET). Orders received before the cutoff begin processing that business day when operationally possible. Orders received after the cutoff begin processing on the next business day. Processing normally takes 1–2 business days.
Business days are Monday through Friday, excluding U.S. public holidays. Orders are not processed on weekends or U.S. public holidays.
4. Transit and total delivery estimate
After shipment, estimated transit time is 3–5 business days. The estimated total delivery time is therefore 4–7 business days, consisting of 1–2 business days of processing plus 3–5 business days in transit.
Delivery dates are estimates rather than guarantees. Weather, carrier disruptions, address problems, security checks, and other circumstances outside normal control may cause delays.
5. Tracking
Tracking information is provided when the order ships. Tracking may require time to become active after the carrier receives shipment data.
6. Address changes and incorrect addresses
To request an address change, contact support@neatloomhome.com before shipment. Changes are not guaranteed because orders may enter processing shortly after confirmation. Customers are responsible for providing a complete and accurate delivery address. If an incorrect or incomplete address is discovered, contact us promptly so that we can review available options.
7. Lost packages and delivery scans
If tracking has not updated for an unusual period, a package appears lost, or tracking shows delivery but the package cannot be located, contact customer service. Before contacting us about a delivery scan, check the delivery area, household members, building staff, and any carrier notice. We will review available tracking information and coordinate next steps as appropriate.
8. Damaged or incorrect delivery
Report damaged, incomplete, or incorrect orders within 7 days after delivery. Include the order number and photographs when reasonably available. Resolution is handled under our Return and Refund Policy.
9. Cancellations
Orders may be canceled before shipment by contacting customer service. Once shipped, an order cannot be canceled and must be handled through the return process after delivery.
Store operator: GARB GLOW LLC, operating as NEATLOOM HOME
Address: 405 E Clinton St, Clinton, MO 64735, United States
Email: support@neatloomhome.com
Phone: +1 570-504-4623