Privacy policy
GARB GLOW LLC, operating as NEATLOOM HOME, collects and uses personal information to operate the store, process orders, provide customer service, manage returns and refunds, maintain security, and comply with legal obligations.
Information we collect
Contact and identity information, including name, email address, telephone number, billing address, and shipping address.
Order and transaction information, including products purchased, payment status, delivery information, returns, exchanges, refunds, and customer service records.
Account information and saved preferences when a customer creates an account.
Device, browser, IP address, cookie, website usage, security, and diagnostic information.
Marketing preferences and subscription choices.
How we use information
Process payments, accept and fulfill orders, arrange delivery, and provide tracking.
Provide product information and customer support.
Manage cancellations, order changes, returns, direct exchanges, and refunds.
Protect customers, orders, accounts, and the website against fraud, abuse, and security risks.
Maintain and improve website performance, product presentation, and customer service.
Send transactional messages and marketing messages when the customer has requested or permitted them.
Comply with accounting, tax, recordkeeping, and other legal obligations.
Payment and operational processing
GARB GLOW LLC remains responsible for the customer-facing operation of NEATLOOM HOME. Authorized service providers may process limited information under our instructions when needed for website hosting, secure payment processing, fraud screening, order fulfillment, delivery, analytics, communication, and technical support. We require information to be used only for the authorized operational purpose and protected appropriately.
Advertising and marketing choices
We do not sell personal information for money. Marketing email is sent only when permitted. Customers may unsubscribe using the link in a marketing message. Cookie preference controls may be used to manage optional analytics and advertising technologies where available.
Retention and security
We retain personal information for the period reasonably necessary to complete orders, provide support, manage returns and refunds, maintain business records, prevent fraud, resolve disputes, and meet legal obligations. We use administrative, technical, and organizational safeguards designed to protect personal information.
Privacy rights
Depending on applicable law, customers may request access, correction, deletion, or portability of personal information and may request information about how it has been used or disclosed. Customers may also exercise available rights concerning targeted advertising or certain data sharing. We verify requests when reasonably necessary and respond as required by applicable law.
Children
The store is intended for adults. We do not knowingly collect personal information from children in a manner prohibited by applicable law. A parent or guardian who believes a child submitted personal information may contact us for review and appropriate action.
Policy updates
We may update this policy to reflect changes in store operations or legal requirements. The revised page will display a new last-updated date. Material changes will be communicated when required.
Contact details
Store name: NEATLOOM HOME
Operating company: GARB GLOW LLC
Established: 2026
Business address: 405 E Clinton St, Clinton, MO 64735, United States
Email: support@neatloomhome.com
Telephone: +1 570-504-4623
Customer service hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time (ET), excluding U.S. public holidays.