Refund policy
This policy applies to eligible purchases made through https://neatloomhome.com. GARB GLOW LLC, operating as NEATLOOM HOME, accepts returns of both defective and non-defective merchandise under the terms below.
Thirty day return period
A return may be requested within 30 calendar days after the order is delivered. The request must be sent to customer service before the merchandise is mailed back. An order number or other proof of purchase is required.
Return authorization and mailing deadline
After approval, we issue return authorization, return instructions, and a prepaid return shipping label. The authorized package must be handed to the carrier within 14 calendar days after authorization. Merchandise mailed without authorization may be delayed while we identify the order and confirm eligibility.
Return form included in the package
A return form is included in the order package. Complete the form and place it inside the return package. If the form is missing or damaged, contact customer service and we will provide the necessary return information.
Eligible product condition
We accept eligible returns of defective and non-defective products. Customers may open and reasonably inspect a product. Original packaging is not required.
Return and exchange shipping costs
GARB GLOW LLC pays the authorized return shipping cost and the authorized shipping cost for approved exchanges. Use the prepaid label and instructions supplied by customer service so the package can be tracked and processed correctly. We do not charge a restocking fee.
Direct exchanges
Direct exchanges are available for eligible products, subject to stock availability. Contact customer service with the order number and requested replacement. After authorization, send the original item within 14 calendar days. We will arrange the approved replacement and cover the authorized exchange shipping costs. If the requested item is unavailable, we will offer another available option or a refund to the original payment method.
Damaged defective missing or incorrect items
Contact customer service promptly after delivery with the order number, a description of the issue, and clear photographs when reasonably available. We will review the information and provide an appropriate remedy, including replacement, direct exchange, repair when suitable, or refund.
Refund review and timing
After the return is received and inspected, we will notify you of the result. Approved refunds are submitted to the original payment method within 5 business days after inspection. The bank, card issuer, or payment provider may require an additional 3 to 10 business days to post the funds to the account.
Cancellations and order changes
A cancellation may be requested before shipment. Address corrections and other order changes must be requested through customer service and can be processed only before shipment. Once the order has shipped, cancellation and order changes are handled through the applicable return or exchange process after delivery.
Nothing in this policy limits rights that cannot be excluded under applicable law.
Contact details
Store name: NEATLOOM HOME
Operating company: GARB GLOW LLC
Established: 2026
Business address: 405 E Clinton St, Clinton, MO 64735, United States
Email: support@neatloomhome.com
Telephone: +1 570-504-4623
Customer service hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time (ET), excluding U.S. public holidays.