Refund policy
Last updated: August 27, 2026
1. Scope
This Privacy Policy explains how GARB GLOW LLC, operating as NEATLOOM HOME, collects, uses, discloses, and protects personal information when you visit neatloomhome.com, place an order, create an account, subscribe to email marketing, or contact us.
2. Information we collect
Depending on how you interact with the store, we may collect identifiers and contact information, such as your name, email address, telephone number, billing address, and shipping address; order and transaction information; account credentials; customer-service communications; device, browser, IP address, and website-usage data; cookie and advertising identifiers; and marketing preferences.
Payment information is processed by Shopify and the applicable payment provider. We generally receive transaction confirmation and limited payment details rather than complete card numbers.
3. Sources of information
We collect information directly from you, automatically through cookies and similar technologies, and from service providers that support the store, including Shopify, payment providers, analytics providers, advertising partners, fraud-prevention providers, fulfillment providers, and shipping carriers.
4. How we use information
Process payments, fulfill orders, arrange delivery, returns, exchanges, and refunds.
Create and administer customer accounts.
Respond to questions and provide customer service.
Protect the store, customers, and transactions against fraud, abuse, and security threats.
Operate, measure, troubleshoot, and improve the website and product offering.
Send transactional communications and, when permitted, marketing email.
Measure advertising and present relevant advertising through Google Ads.
Comply with legal obligations, enforce agreements, and establish or defend legal claims.
5. Analytics and advertising
We use Shopify Analytics and Google Analytics to understand store usage and performance. We use Google Ads to measure campaigns and support advertising. These services may use cookies or similar technologies and may receive device, browser, IP address, website activity, and advertising identifiers according to their own terms and privacy notices. Choices are available through our cookie banner, browser controls, and applicable advertising settings.
6. Email marketing
If you subscribe, we may send product and store updates by email. Marketing emails include an unsubscribe method. We process valid opt-out requests as required by applicable law. Transactional messages about an order, account, security issue, or policy change are not marketing messages and may still be sent when necessary.
7. When we disclose information
We may disclose information to Shopify and other vendors that provide hosting, payments, fraud prevention, analytics, advertising, customer support, order fulfillment, shipping, and professional services; to government authorities or other parties when required by law or necessary to protect rights and safety; and in connection with a merger, financing, acquisition, reorganization, or sale of all or part of the business.
8. Sale or sharing of personal information
We do not sell personal information for money. Certain analytics or advertising activities may be treated as a “sale,” “sharing,” or targeted advertising under some U.S. state privacy laws. Where required, customers can use the cookie-preference controls or a “Do Not Sell or Share My Personal Information” link displayed on the store, or contact us at support@neatloomhome.com.
9. Retention and security
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order administration, tax and accounting obligations, dispute resolution, fraud prevention, and enforcement of agreements. We use reasonable administrative, technical, and organizational safeguards, but no method of transmission or storage is completely secure.
10. Your privacy rights
Depending on your state of residence and applicable law, you may have rights to request access, correction, deletion, or portability of personal information; obtain information about categories of information collected or disclosed; opt out of certain sale, sharing, targeted advertising, or profiling; and appeal a denied request. We will not unlawfully discriminate against you for exercising an applicable privacy right.
To submit a request, email support@neatloomhome.com. We may verify your identity and authority before completing a request. An authorized agent may submit a request when permitted by law, subject to verification.
11. Children
The store is intended for people who are at least 18 years old. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so that we can review and, where appropriate, delete it.
12. External links and policy changes
The website may link to third-party services that have separate privacy practices. We are not responsible for their privacy notices. We may update this policy to reflect operational, legal, or regulatory changes. The revised version will display a new “Last updated” date.
Store operator: GARB GLOW LLC, operating as NEATLOOM HOME
Address: 405 E Clinton St, Clinton, MO 64735, United States
Email: support@neatloomhome.com
Phone: +1 570-504-4623