Last updated: August 27, 2026
Where do you ship?
We currently ship only within the United States.
How much is shipping?
Standard shipping is free for all eligible U.S. orders, with no minimum purchase requirement.
When will my order arrive?
Processing takes 1–2 business days and transit normally takes 3–5 business days. The estimated total delivery time is 4–7 business days.
What is the daily order cutoff?
The business-day cutoff is 2:00 PM Eastern Time (ET). Orders received after the cutoff begin processing on the next business day. We do not process orders on weekends or U.S. public holidays.
Will I receive tracking?
Yes. Tracking information is provided when the order ships. Carrier tracking can take time to become active.
Can I cancel an order?
You may request cancellation before shipment. Once an order ships, it cannot be canceled and must be handled through the return process after delivery.
Can I change my order or shipping address?
Contact customer service before shipment. We will review the request, but changes are not guaranteed because orders may enter processing shortly after confirmation.
What is the return period?
Eligible return requests must be made within 30 days after delivery. Prior authorization and an order number or proof of purchase are required.
Do I need the original packaging?
No. Original packaging is not required. Customers may open and reasonably inspect an item. Materially used, intentionally damaged, altered, contaminated, incomplete, or excessively handled items may be ineligible for a full refund, except when the product arrived damaged, defective, incomplete, or incorrect.
Who pays return and exchange shipping?
NEATLOOM HOME pays authorized return and exchange shipping costs. We do not charge a restocking fee.
How long do refunds take?
Approved refunds are processed to the original payment method within 5 business days after we receive and inspect the return. The payment provider may require another 3–10 business days to post the credit.
What if my order is damaged, incomplete, or incorrect?
Email support@neatloomhome.com within 7 days after delivery. Include the order number, an explanation, and photographs when reasonably available.
What if tracking says delivered but I cannot find the package?
Check the delivery area, household members, building staff, and carrier notices, then contact customer service so that we can review available tracking information.
Which payment methods are accepted?
Available checkout methods may include American Express, Apple Pay, Bancontact, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa. Availability can vary by device and checkout environment. Payments are charged in U.S. dollars when the order is confirmed at checkout. We do not offer installment payments.
Store operator: GARB GLOW LLC, operating as NEATLOOM HOME
Address: 405 E Clinton St, Clinton, MO 64735, United States
Email: support@neatloomhome.com
Phone: +1 570-504-4623