These answers summarize the store’s published order, shipping, return, exchange, refund, payment, and contact information.
Where do you ship?
We provide free standard shipping to eligible addresses within the 50 United States and Washington, D.C.
How much is shipping?
Standard shipping is free for all eligible U.S. orders, with no minimum purchase requirement.
What is the order cutoff?
The business-day cutoff is 2:00 PM Eastern Time. Orders received after the cutoff begin processing on the next business day.
How long does delivery take?
Processing takes 1 to 2 business days and transit normally takes 3 to 5 business days. Total estimated delivery time is 4 to 7 business days.
Are orders processed on weekends or holidays?
No. Orders are not processed on weekends or U.S. public holidays.
Will I receive tracking?
Yes. Tracking information is sent after dispatch and may take a short period to become active.
Can I cancel an order?
You may request cancellation before shipment by contacting customer service.
Can I change my order or address?
Contact customer service before shipment. Address and order changes can be processed only before shipment.
What is the return period?
Eligible defective and non-defective merchandise may be returned when the request is made within 30 calendar days after delivery.
How long do I have to mail an authorized return?
The authorized package must be handed to the carrier within 14 calendar days after authorization.
Do I need the original packaging?
No. Original packaging is not required.
Is a return form provided?
Yes. A return form is included in the order package.
Who pays return and exchange shipping?
GARB GLOW LLC pays authorized return and exchange shipping costs and provides a prepaid return label.
Do you charge a restocking fee?
No. We do not charge a restocking fee for eligible returns.
Can I exchange an item directly?
Yes. Direct exchanges are available for eligible products, subject to stock availability.
How are refunds issued?
Approved refunds are issued to the original payment method.
How long does a refund take?
We submit an approved refund within 5 business days after inspection. The bank, card issuer, or payment provider may require another 3 to 10 business days to post it.
Which payment methods are available?
Checkout may display Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal. Available methods depend on the checkout environment.
How can I contact customer service?
Email support@neatloomhome.com or call +1 570-504-4623, Monday through Friday, 9:00 AM to 5:00 PM ET, excluding U.S. public holidays.
Contact details
Store name: NEATLOOM HOME
Operating company: GARB GLOW LLC
Established: 2026
Business address: 405 E Clinton St, Clinton, MO 64735, United States
Email: support@neatloomhome.com
Telephone: +1 570-504-4623